Event Schedule

1st DAY

Section I: Future Trends of Contact Centres
Section II:Omni – Channel Customer Experience
Section III: Vision and Culture
Section IV: Digitization

2nd DAY

Section V: Technology & Systems
Section VI: Operations
Section VII: Super Agents 2020- The Evolution of Contact Centres
Section VIII: Workforce Management
Madrid Spain Hotel Axor Feria
Madrid Spain Hotel Axor Feria
Madrid Spain Hotel Axor Feria
Madrid Spain Hotel Axor Feria

About Event

ECCCI Event Overview

The Madrid ECCCI summit is targeted for Telecom, Banking & Retail professionals who are always seeking for new opportunities, visionary ways of conducting performance. This conference will help gain a fresh perspective to Contact Centres& Customer Interaction Management. We are committed to deliver and sharing innovation.

ECCCI Summit Madrid will sit alongside the business case studies, future trends and live examples for professionals from Call Centre & Customer Interaction World which we divide into strategic & technical segments allowing delegates to listen to success stories as well as share their own during networking time - and all within easy reach of innovative product demonstrations and expert suppliers from industry. Areas will be addressed in the details during the two days’ conference are Current trends and the future of Contact Centres, Quality Assurance, Cost Efficiency, Workforce Management, Vision and Culture, Leadership, Customer Experience Strategies through Contact Centres, Technology & Systems, Colleague capability and training. Our focus is on the future, our conference is packed with case studies, insights and thought leadership that illustrate innovation in action and inspire you to push your Career and business forward.

Frequently asked questions

1. Who should attend OECT conference?

You should attend this annual opportunity if you are:

Chiefs, Directors, Heads, Leaders, Managers and Executives involves in - Contact Centres

  • Customer Services
  • Call Centres
  • Customer Interaction and Customer Management
  • Customer Care and Service Quality
  • Quality Assurance, Social Media
  • Voice Solutions
  • Mobile and e-Care
  • e-Capabilities
  • Digital Experience and Self-care
  • Alternative and Cross Sales Channel Management
2. Where will the OECT Conference take place?
3. How do I register for the event?
4. What would be the conference layout?
5. My company/organization is interested in exhibiting at the OECT conference and/or sponsoring the conference. Who should I contact?

Pricing for Ticket

    • 1. BASIC

        • Entry to conference
        • -
        • Business Lunch
        • Tea and snacks
        • Cocktail Reception
    • register now
    • 2. PREMIUM

      • Entry to conference
      • One complimentary pass
      • Business Lunch
      • Tea and snacks
      • Cocktail Reception
    • register now
    • 3. GOLD

      • Entry to conference
      • Accommodation at venue
      • Business Lunch
      • Tea and snacks
      • Cocktail Reception
    • register now
15

Sessions

60

Overall Participants

15

Case Studies

40

Companies Enrolled

Speakers

Alberto Vázquez

Alberto Vázquez

Senior Partner Lideres y Digitales Read More
Andrew Wilkins

Andrew Wilkins

CEO, BE Advisory Read More
Carmen Lopez Suevos Hernandez

Carmen Lopez Suevos Hernandez

Head of Customer Management Vodafone Read More
Francois Protopapa

Francois Protopapa

Senior Customer Experience Manager Sunrise Communication AG Read More
Gerry Cools

Gerry Cools

Senior Sales strategy & Dev. Manager Proximus Read More
Irena Domjanovic

Irena Domjanovic

Member of Board Marketing & Customer Services Optima Telekom Read More
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