Event Schedule

1st DAY

Section I: Current trends and the future of CX
Section II: Customer Feedback & Measurement
Section III: Vision and Culture
Section IV: Leadership & Change Management

2nd DAY

Section V: Digital Customer Experience
Section VI: Technology & Systems
Section VII: Customer Journey Mapping
Section VIII: Colleague capability and training
Amsterdam Netherlands
Amsterdam Netherlands
Amsterdam Netherlands
Amsterdam Netherlands

About Event

ICEM Event Overview

Be a part of our two days’ successful global forum International Customer Experience Management Summit by KP-Morgan Group Amsterdam, mainly focused on Customer Experience, Customer Interaction Excellence and Challenging/Evolving Commercial Models. This is a perfect opportunity to share best practices with peers facing the same challenges. Every activity that the company accomplishes is part of the system that brings the perceived value that a customer receives. The Istanbul ICEM Summit is targeted for Telecom, Banking, Insurance & Retail professionals who are always seeking for new opportunities, visionary ways of conducting performance. The focus will be both on key top line items that will help generate positive Customer Experience and the cost infrastructure with a view to increase profitability & digital transformation. The speakers will be presenting real life examples in this context in addition to frameworks presented by external agencies. Various plenary sessions will be held in parallel to ensure that time is used effectively to manage different needs of the audience.

Frequently asked questions

1. Who should attend ICEM conference?

You should attend this annual opportunity if you are:

Chiefs, Directors, Heads, Leaders, Managers and Executives involves in:

  • Customer Experience Management
  • Client relationship Development
  • Customer Life Cycle Strategies
  • CRM & Omni Channel Management
  • Customer Care & Service Quality
  • Retention & Loyalty Programs
  • Customer Insight & Satisfaction, Enterprises Feedback Management
  • Channel & Multichannel Management
  • Process Excellence
  • Contact Centres
  • Data Management
  • Social Media & Brand Management
  • Marketing & sales
2. Where will the ICEM Conference take place?
3. How do I register for the event?
4. What would be the conference layout?
5. My company/organization is interested in exhibiting at the ICEM conference and/or sponsoring the conference. Who should I contact?
6. Why Amsterdam?

Pricing for Ticket

    • 1. BASIC

        • Entry to conference
        • -
        • Business Lunch
        • Tea and snacks
        • Cocktail Reception
    • register now
    • 2. PREMIUM

      • Entry to conference
      • One complimentary pass
      • Business Lunch
      • Tea and snacks
      • Cocktail Reception
    • register now
    • 3. GOLD

      • Entry to conference
      • Accommodation at venue
      • Business Lunch
      • Tea and snacks
      • Cocktail Reception
    • register now
20

Sessions

80

Over all Participants

10

Case Studies

60

Companies Enrolled

Speakers

Andrew Wilkins

Andrew Wilkins

CEO, BE Advisory Read More
Anton Telegin

Anton Telegin

Chief Executive Officer (CEO), Telegin.nl Read More
Barbara Cominelli

Barbara Cominelli

Director, Commercial Operations & Digital, Vodafone Read More
Brendan Leece

Brendan Leece

International Customer Experience Manager EON UK Read More
Derek Williams

Derek Williams

Chief Executive Officer The WOW! Awards Limited Read More
Dr. Guido Beier

Dr. Guido Beier

Customer & Design Research, Deutsche Telekom AG Read More
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