Event Schedule

1st DAY

Section I: Current trends and the future of CX

Section II: Customer Feedback & Measurement

Section III: Vision and Culture

Section IV: Gamification

2nd DAY

Section V: Technology & Systems

Section VI: Leadership

Section VII: Customer Journey Mapping

Section VIII: Colleague capability and training

Hilton Garden Inn Rome Claridge
Hilton Garden Inn Rome Claridge
Hilton Garden Inn Rome Claridge
Hilton Garden Inn Rome Claridge

About Event

ICEM Event Overview

Be a part of our two days’ successful global forum International Customer Experience Management Summit by KP-Morgan Group Rome, mainly focused on Customer Experience, Customer Interaction Excellence and Challenging/Evolving Commercial Models. This is a perfect opportunity to share best practices with peers facing the same challenges. Every activity that the company accomplishes is part of the system that brings the perceived value that a customer receives.

The Rome ICEM Summit is targeted for Telecom, Banking, Retail professionals who are always seeking for new opportunities, visionary ways of conducting performance. The focus will be both on key top line items that will help generate positive Customer Experience and the cost infrastructure with a view to increase profitability. The speakers will be presenting real life examples in this context in addition to frameworks presented by external agencies. Various plenary sessions will be held in parallel to ensure that time is used effectively to manage different needs of the audience.

Frequently asked questions

1. Who should attend ICEM conference?

You should attend this annual opportunity if you are:

Chiefs, Directors, Heads, Leaders, Managers and Executives involves in-

• Customer Experience Management
• Client relationship Development
• Customer Life Cycle Strategies
• CRM & Omni Channel Management
• Customer Care & Service Quality
• Retention & Loyalty Programs
• Customer Insight & Satisfaction, Enterprises Feedback Management
• Channel & Multichannel Management
• Process Excellence
• Contact Centres
• Data Management
• Social Media & Brand Management
• Marketing & sales.
2. Where will the ICEM Conference take place?
3. How do I register for the event?
4. What would be the conference layout?
5. My company/organization is interested in exhibiting at the ICEM conference and/or sponsoring the conference. Who should I contact?

Pricing for Ticket

    • 1. BASIC

        • Entry to conference
        • -
        • Business Lunch
        • Tea and snacks
        • Cocktail Reception
    • register now
    • 2. PREMIUM

      • Entry to conference
      • One complimentary pass
      • Business Lunch
      • Tea and snacks
      • Cocktail Reception
    • register now
    • 3. GOLD

      • Entry to conference
      • Accommodation at venue
      • Business Lunch
      • Tea and snacks
      • Cocktail Reception
    • register now



Overall Participants


Case Studies


Companies Enrolled


Abdülkadir Ercan Demirtas

Abdülkadir Ercan Demirtas

Head of Corporate Customer Experience Management Turk Telekom Read More
Andrew Cannon

Andrew Cannon

Executive Director Global Research Business Network Read More
Andrew Wilkins

Andrew Wilkins

CEO, BE Advisory Read More
Attila Kezdody

Attila Kezdody

Head of CRM, MKB Bank Read More
Barbara Cominelli

Barbara Cominelli

Director, Commercial Operations & Digital, Vodafone Read More
Brendan Leece

Brendan Leece

International Customer Experience Manager EON UK Read More
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