Excellence In Contact Centres & Customer Interaction Summit

Lisbon Portugal
25th & 26th May 2017

Event Schedule

1st DAY

  • Top 5 Call Centre Trends to Watch in 2017
  • Insights on Digitalization & the Future of Customer Experience
  • Omni-channel Strategy for Customer Service digitalization
  • Metrics and Key Performance Indicators
  • Customer Feedback Channels Imperative to Customer Experience.
  • Technology, where we stand and where we heading!
  • Quality Assurance
  • Monitoring and Coaching

2nd DAY

  • The Quality Monitoring Process
  • Colleagues capabilities and training
  • Retail & Sales Distribution Management
  • Are you a Customer Centric Company??
  • First Call Resolution Performance
  • Rise of Artificial Intelligence
  • Social Media
  • How to Convert the Modern Call Centre into a Sales Centre
  • Forget technology, it’s all about people
DoubleTree by Hilton Hotel Fontana Park Lisbon Portugal
DoubleTree by Hilton Hotel Fontana Park Lisbon Portugal
DoubleTree by Hilton Hotel Fontana Park Lisbon Portugal
DoubleTree by Hilton Hotel Fontana Park Lisbon Portugal

About Event

ECCCI Event Overview:

ECCCI Summit Lisbon will sit alongside the business case studies, future trends and live examples for professionals from Call Centre & Customer Interaction World which we divide into strategic & technical segments allowing delegates to listen to success stories as well as share their own during networking time - and all within easy reach of innovative product demonstrations and expert suppliers from industry. Areas will be addressed in the details during the two days’ conference are Current trends and the future of Contact Centres, Quality Assurance, Cost Efficiency,

Workforce Management, Front Office Excellence, Leadership, Retail Sales Management, Customer Experience, Technology & Systems, Colleague capability and training. Our focus is on the future, our conference is packed with case studies, insights and thought leadership that illustrate innovation in action and inspire you to push your Career and business forward.

Frequently asked questions

1. Who should attend ECCCI Summit?

Chiefs, Directors, Heads, Leaders, Managers and Executives involves in:

  • Contact Centres,
  • Customer Services,
  • Call Centres,
  • Customer Interaction and Customer Management,
  • Customer Care and Service Quality,
  • Quality Assurance, Social Media,
  • Voice Solutions,
  • Mobile and e-Care,
  • e-Capabilities,
  • Digital Experience and Self-care,
  • Alternative and Cross Sales Channel Management,
2. Where will the ECCCI Conference take place?
3. How do I register for the event?
4. What would be the conference layout?
5. My company/organization is interested in exhibiting at the ECCCI conference and/or sponsoring the conference. Who should I contact?


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Pricing for Ticket

    • 1. BASIC

        • Entry to conference
        • -
        • Business Lunch
        • Tea and snacks
        • Cocktail Reception
    • register now
    • 2. PREMIUM

      • Entry to conference
      • One complimentary pass
      • Business Lunch
      • Tea and snacks
      • Cocktail Reception
    • register now
    • 3. GOLD

      • Entry to conference
      • Accommodation at venue
      • Business Lunch
      • Tea and snacks
      • Cocktail Reception
    • register now



Overall Participants


Case Studies


Companies Enrolled

Speakers - Updating soon

João Camarate

João Camarate

Chief Development Officer, Gocontact Read More
Nuno Marques Ferreira

Nuno Marques Ferreira

Head of BPO Operations, Portugal Telecom Read More
Andre Pimenta Ribeiro

Andre Pimenta Ribeiro

CEO & Founder, Performetric Read More
Vittorio Nicolardi

Vittorio Nicolardi

Managing Director, Aispik Read More
Eduardo Correia de Matos

Eduardo Correia de Matos

Director Customer Care, TAP Read More
Petra Mengelt

Petra Mengelt

Director Customer Experience, Euroloan Group Plc Read More
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