International Customer Experience Management Summit

Istanbul Turkey
21st & 22nd February 2017

Event Schedule

1st DAY

Section I: Technology & System
Section II: Digital Transformation & Beyond!
Section III: Customer Experience Mapping, Design & Audit
Section IV: Future of Customer Experience
Section V: Omni Channel Management

2nd DAY

Section VI: Employee Engagement
Section VII: Colleague capability and training
Section VIII: Leadership & Change Management
Section IX: What is a buyer persona?
Section X: Customer Feedback Management
Radisson Blu Hotel, Istanbul Sisli
Radisson Blu Hotel, Istanbul Sisli
Radisson Blu Hotel, Istanbul Sisli
Radisson Blu Hotel, Istanbul Sisli

About Event

Our Promise

We are committed to deliver and sharing innovation. ICEM Summit Istanbul will sit alongside the business case studies, future trends and live examples for professionals from Customer Experience & Customer Interaction World which we divide into strategic & technical segments allowing delegates to listen to success stories as well as share their own during networking time - and all within easy reach of innovative product demonstrations and expert suppliers from industry. Areas will be addressed in the details during the two days’ conference are Current trends and the future of CX, Customer Feedback & Measurement, Vision and Culture, Leadership, Customer Journey Mapping, Technology & Systems, Colleague capability and training. Our focus is on the future, our conference is packed with case studies, insights and thought leadership that illustrate innovation in action and inspire you to push your Career and business forward.

Frequently asked questions

1. Who should attend ICEM conference?
You should attend this annual opportunity if you are:
Chiefs, Directors, Heads, Leaders, Managers and Executives involves in- Customer Experience Management
Client relationship Development
  • Customer Life Cycle Strategies
  • CRM & Omni Channel Management
  • Customer Care & Service Quality
  • Retention & Loyalty Programs
  • Customer Insight & Satisfaction, Enterprises Feedback Management
  • Channel & Multichannel Management
  • Process Excellence
  • Contact Centres
  • Data Management
  • Social Media & Brand Management
  • Marketing & sales.
2. Where will the ICEM Conference take place?
3. How do I register for the event?
4. What would be the conference layout?
5. My company/organization is interested in exhibiting at the ICEM conference and/or sponsoring the conference. Who should I contact?
6. Why Istanbul?

Pricing for Ticket

    • 1. BASIC

        • Entry to conference
        • -
        • Business Lunch
        • Tea and snacks
        • Cocktail Reception
    • register now
    • 2. PREMIUM

      • Entry to conference
      • One complimentary pass
      • Business Lunch
      • Tea and snacks
      • Cocktail Reception
    • register now
    • 3. GOLD

      • Entry to conference
      • Accommodation at venue
      • Business Lunch
      • Tea and snacks
      • Cocktail Reception
    • register now



Overall Participants


Case Studies


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