ECI Summit 24th - 26th October 2017 Barcelona, Spain

ECI Summit

Barcelona, Spain
24th, 25th & 26th October 2017

Event Schedule

1st Day

  • Insights on Digitalization & the Future of Customer Experience.
  • Omni-channel Strategy for CustomerService digitalization.
  • CreatingDigital Assistants.
  • How to guarantee an Omniexperienceto your customers.
  • Digital Assisted customer – What’s up?
  • Moving from value extraction to value creation-the21st Century imperative.
  • Customer Experience Management in 2017-18:Challenges.
  • Trends and disruption in customer experience.
  • Customer Research within the Design Process.
  • Customer Journey Mapping, Conclusions &n Improvements.
  • Commercial excellence via Customer Centricity.
  • Are you a Customer Centric Company??
  • Customer Centric Culture Change inPractice.

2nd Day

  • Changing Face of the Digital Contact Center IVRis the next frontier of AI Powered multi-conversation interfaces.
  • Mastering Digital Business Platform Complexity.
  • VoC Performance Management System.
  • Forget technology, it’s all about people.
  • Convert the Modern Call Centre into a Sales Centre.
  • Managing Mental Fatigue in Contact Center: A KeyStep towards Excellence.
  • The Ideal Customer Experience & OrganizationalCulture.
  • Contact Centre Customer Experience Improvement - How can we minimize call hold time to improve the customer experience?
  • Customer Analytics: How do you build a CustomerExperience with the Data that you have?
  • Fostering motivation amongst the customerservice agents.
  • Technology & Customer Loyalty.
  • Customer Life Cycle Management.
  • Attaining the 360 Degree View ofthe Customer.

Pre-Conference Workshops 24th October 2017

  1. Workshop: Customer Experience – Future, Challenges, Tools, Analytics & Solutions.
  2. Workshop: Discover how to digitally transform ypur retail stores to deliver experiences your customers will love.
  3. Workshop: Customer Service and Complaint handling.
  4. Workshop: Improving & innovating your customer journey mapping & Design techniques.

About Event

ECI Summit

Event Overview

At the 2017 ECI summit more than 70-80 strategic decision makers will be actively looking to discuss and meet with leading vendors who are able to help. Areas will be addressed in the details during the two days’conference are Current trends and the future of Customer Experience, Contact Centers, Digital Experience, User Experience, Cost Efficiency,Employee Engagement, Vision and Culture, Leadership, Technology & Systems, Artificial Intelligence & Automation.

Frequently asked questions

1. Who should attend ECI conference?
You should attend this annual opportunity if you are:

Chiefs, Directors, Heads, Senior Manager, Leaders and Executives from:

  • Customer Experience Management,
  • Client relationship Development,
  • Customer Life Cycle Strategies,
  • CRM & Omni Channel Management,
  • Customer Care & Service Quality,
  • Study and Feasibility Management,
  • Retention & Loyalty Programs,
  • Customer Insight & Satisfaction,
  • Enterprises Feedback Management,
  • Channel & Multichannel Management,
  • Process Excellence,
  • Contact Centres,
  • Data Management,
  • Social Media & Brand Management,
  • Marketing & sales.
  • Employee engagement & workforce management.
  • Technology.
2. Where will the ECI Conference take place?
3. How do I register for the event?
4. What would be the conference layout?
5. My company/organization is interested in exhibiting at the ECI conference and/or sponsoring the conference. Who should I contact?

Sponsors & Exhibitors

 

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Pricing for Ticket

1. BASIC
  • Entry to conference
  • -
  • Business Lunch
  • Tea and snacks
  • Cocktail Reception
2. PREMIUM
  • Entry to conference
  • One complimentary pass
  • Business Lunch
  • Tea and snacks
  • Cocktail Reception
3. GOLD
  • Entry to conference
  • Accommodation at venue
  • Business Lunch
  • Tea and snacks
  • Cocktail Reception
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Sessions
0
Overall Participants
0
Case Studies
0
Companies Enrolled

Speakers

Barbara Cominelli

Barbara Cominelli

Chief Commercial Officer, Vodafone Read More
Andrew Wilkins

Andrew Wilkins

CEO & Co Founder, BE Advisory Read More
Attila Kezdody

Attila Kezdody

Head of CRM, Erste Bank Read More
Chris Brindley

Chris Brindley

Senior Associate & MD Metro Bank 2011-2015 Read More
Raymond Lohr

Raymond Lohr

Director Operations and Strategy, Vodafone Read More
Puente Abilio

Puente Abilio

Head of Customer Care CaixaBank Read More
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