ECI Summit 15th & 16th November 2017 Dubai, UAE

Excellence in Customer Interaction Summit

Dubai, UAE

15th& 16thNovember 2017

Event Schedule

1st Day

Insights on Digitalization & the Future of Customer Experience.

Omni-channel Strategy for CustomerService digitalization.

CreatingDigital Assistants.

How to guarantee an Omniexperienceto your customers.

Digital Assisted customer – What’s up?

Moving from value extraction to value creation-the21st Century imperative.

Customer Experience Management in 2017-18:Challenges.

Customer Research within the Design Process.

Customer Journey Mapping, Conclusions &n Improvements.

Real Case Studies on TNPS from a leading telco company

Commercial excellence via Customer Centricity.

Are you a Customer Centric Company??

Customer Centric Culture Change inPractice.

Real Case Studies on Future of Touch-points

2nd Day

Changing Face of the Digital Contact Center IVRis the next frontier of AI Powered multi-conversation interfaces.

Mastering Digital Business Platform Complexity.

VoC Performance Management System.

Forget technology, it’s all about people.

Convert the Modern Call Centre into a Sales Centre.

Managing Mental Fatigue in Contact Center: A KeyStep towards Excellence.

The Ideal Customer Experience & OrganizationalCulture.

Contact Centre Customer Experience Improvement - How can we minimize call hold time to improve the customer experience?

Customer Analytics: How do you build a CustomerExperience with the Data that you have?

Fostering motivation amongst the customerservice agents.

Customer Life Cycle Management

Attaining the 360 Degree View ofthe Customer

Mövenpick Hotel Dubai UAE
Mövenpick Hotel Dubai UAE
Mövenpick Hotel Dubai UAE
Mövenpick Hotel Dubai UAE

About Event

ECI Summit (Excellence in Customer Interaction Summit)

Event Overview

We are committed to deliver and sharing innovation. ECI Summit Dubai will sit alongside the workshops for professionals from Contact Centre, Customer Experience & Customer Interaction World which we divide into strategic & technical segments allowing delegates to listen to success stories as well as share their own during networking time - and all within easy reach of innovative product demonstrations and expert suppliers from industry.

Our focus is on the future, our conference is packed with case studies, insights and thought-leadership that illustrate innovation in action and inspire you to push your Career and business forward.

We look forward to meeting you in Dubai!

Frequently asked questions

1. Who should attend ECI Summit?
You should attend this annual opportunity if you are:
Chiefs, Directors, Associates Directors, Heads, Presidents, Vice-Presidents, Leaders, Consultants, Professors and Executives from:
  • Customer Experience Management,

  • Client relationship Development,

  • Customer Life Cycle Strategies,

  • CRM & Omni Channel Management,

  • Customer Care & Service Quality,

  • Study and Feasibility Management,

  • Retention & Loyalty Programs,

  • Customer Insight & Satisfaction,

  • Enterprises Feedback Management,

  • Channel & Multichannel Management,

  • Process Excellence,

  • Contact Centres,

  • Data Management,

  • Social Media & Brand Management,

  • Marketing & sales,

  • Employee engagement & workforce management,

  • Technology.

2. Where will the ECI Summit take place?
3. How do I register for the event?
4. What would be the conference layout?
5. My company/organization is interested in exhibiting at the ECI Summit and/or sponsoring the conference. Who should I contact?

Sponsors & Exhibitors


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Pricing for Ticket

  • Entry to conference
  • -
  • Business Lunch
  • Tea and snacks
  • Cocktail Reception
  • Entry to conference
  • One complimentary pass
  • Business Lunch
  • Tea and snacks
  • Cocktail Reception
  • Entry to conference
  • Accommodation at venue
  • Business Lunch
  • Tea and snacks
  • Cocktail Reception
Overall Participants
Case Studies
Companies Enrolled


Deep Bhandari

Deep Bhandari

Executive Coach & Advisor, UCB
Andrew Wilkins

Andrew Wilkins

CEO, BE Advisory
Raymond Löhr

Raymond Löhr

Director Operations, Vodafone
Tunc Berkman

Tunc Berkman

Chief Marketing Officer, Vestel
Codin Caragea

Codin Caragea

Senior Vice President, Riyad Bank
Rita Oliveira Pelica

Rita Oliveira Pelica

CEO, ONYOU - Empowering & Learning Experiences
  • 1
  • 2



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