International Customer Experience Management Summit

Amsterdam, The Netherlands
7th & 8th June 2017

Event Schedule

1st DAY

  • Customer Experience: Future, challenges, tools, analytics & solutions
  • Changing Generations of Customer Experience
  • Customer Touch-points & Journey Mapping
  • Customer Value - Going beyond CX to uncover new ways to deepen customer relationships.
  • Leading Transformation in the Digital Age Leadership
  • Digitalization
  • Online vs. In-person Experience
  • Insights on Neuroscience

2nd DAY

  • Double Perspective on Customer Centric Cultures
  • Organizational Culture
  • Customer Feedback Channels Imperative to Customer Experience
  • Employee Engagement: The blue print of cultural transformation
  • Colleague capability and training
  • Customer Loyalty: Technology & Customer Loyalty
  • Customer Retention
  • Social Media and Brand Management.
  • Predictive Analytics CX – Beyond Customer Experience

Pre-Conference Workshops 6th June 2017

  1. Workshop: 13:00 hrs - What do customers really want?
  2. Workshop: 14:30 hrs - Digital Transformation.
  3. Workshop: 16:00 hrs - The Brand Experience – How Do You Get People to Fall in Love with Your Brand?
Hotel NH Amsterdam Zuid
Hotel NH Amsterdam Zuid
Hotel NH Amsterdam Zuid
Hotel NH Amsterdam Zuid

About Event

ICEM Event Overview

As competition intensifies, consumer behaviours change and new technologies transform the business landscape, it has never been more important for businesses to understand their customer's needs and be delivering an excellent customer experience. Customer experience is no longer just about fixing customer pain points but now requires the whole organization to align its resources, strategy and culture around the customer. In this conference, we will be exploring both the successes and the challenges faced by some of the leaders at the forefront of the customer

centred revolution.We are committed to deliver and sharing innovation. ICEM Summit Amsterdam will sit alongside the business case studies, future trends and live examples for professionals from Customer Experience & Customer Interaction World which we divide into strategic &technical segments allowing delegates to listen to success stories as well as share their own during networking time - and all within easy reach of innovative product demonstrations and expert suppliers from industry.

Frequently asked questions

1. Who should attend ICEM Summit?

You should attend this annual opportunity if you are: 

Chiefs, Directors, Heads, Leaders, Managers and Executives involves in: 

  • Customer Experience Management,
  • Client relationship Development,
  • Customer Life Cycle Strategies,
  • CRM & Omni Channel Management,
  • Customer Care & Service Quality,
  • Study and Feasibility Management,
  • Retention & Loyalty Programs,
  • Customer Insight & Satisfaction,
  • Enterprises Feedback Management,
  • Channel & Multichannel Management,
  • Process Excellence,
  • Contact Centres,
  • Data Management,
  • Social Media & Brand Management,
  • Marketing & sales.
2. Where will the ICEM Conference take place?
3. How do I register for the event?
4. What would be the conference layout?
5. My company/organization is interested in exhibiting at the ICEM conference and/or sponsoring the conference. Who should I contact?

 

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Pricing for Ticket

    • 1. BASIC

        • Entry to conference
        • -
        • Business Lunch
        • Tea and snacks
        • Cocktail Reception
    • register now
    • 2. PREMIUM

      • Entry to conference
      • One complimentary pass
      • Business Lunch
      • Tea and snacks
      • Cocktail Reception
    • register now
    • 3. GOLD

      • Entry to conference
      • Accommodation at venue
      • Business Lunch
      • Tea and snacks
      • Cocktail Reception
    • register now
20

Sessions

80

Overall Participants

15

Case Studies

50

Companies Enrolled

Andrew Wilkins

Andrew Wilkins

CEO & Co Founder, BE Advisory Read More
Anton Telegin

Anton Telegin

Ex. Commercial Transformation, VimpelCom Read More
Wayne Butterfield

Wayne Butterfield

Director of Cognitive Innovation & Automation, ISG Read More
Marcus Pequeno

Marcus Pequeno

Former Director ofCommercial Strategy, Santander Bank Read More
Raymond Lohr

Raymond Lohr

Director Operations and Strategy, Vodafone Read More
Hans Similon

Hans Similon

Head of Digital Belgium & Northern Europe, The Adecco Group Read More
  • 1
  • 2
  • 3

Speakers

Map

Weather

Mostly cloudy

15°C

Amsterdam, NL

Mostly cloudy
Humidity: 86%
Wind: ENE at 11.27 km/h
Wednesday 10°C / 20°C Partly cloudy
Thursday 12°C / 18°C Rain
Friday 12°C / 20°C Rain
Saturday 11°C / 16°C Rain
Sunday 10°C / 15°C Scattered showers
Monday 11°C / 15°C Scattered showers
Tuesday 8°C / 14°C Scattered showers

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