International Customer Experience Management Summit
Amsterdam, The Netherlands
7th & 8th June 2017
Event Schedule
- Customer Experience: Future, challenges, tools, analytics & solutions
- Changing Generations of Customer Experience
- Customer Touch-points & Journey Mapping
- Customer Value - Going beyond CX to uncover new ways to deepen customer relationships.
- Leading Transformation in the Digital Age Leadership
- Digitalization
- Online vs. In-person Experience
- Insights on Neuroscience
- Double Perspective on Customer Centric Cultures
- Organizational Culture
- Customer Feedback Channels Imperative to Customer Experience
- Employee Engagement: The blue print of cultural transformation
- Colleague capability and training
- Customer Loyalty: Technology & Customer Loyalty
- Customer Retention
- Social Media and Brand Management.
- Predictive Analytics CX – Beyond Customer Experience
- Workshop: 13:00 hrs - What do customers really want?
- Workshop: 14:30 hrs - Digital Transformation.
- Workshop: 16:00 hrs - The Brand Experience – How Do You Get People to Fall in Love with Your Brand?
About Event
As competition intensifies, consumer behaviours change and new technologies transform the business landscape, it has never been more important for businesses to understand their customer's needs and be delivering an excellent customer experience. Customer experience is no longer just about fixing customer pain points but now requires the whole organization to align its resources, strategy and culture around the customer. In this conference, we will be exploring both the successes and the challenges faced by some of the leaders at the forefront of the customer
centred revolution.We are committed to deliver and sharing innovation. ICEM Summit Amsterdam will sit alongside the business case studies, future trends and live examples for professionals from Customer Experience & Customer Interaction World which we divide into strategic &technical segments allowing delegates to listen to success stories as well as share their own during networking time - and all within easy reach of innovative product demonstrations and expert suppliers from industry.Frequently asked questions
You should attend this annual opportunity if you are:
Chiefs, Directors, Heads, Leaders, Managers and Executives involves in:
- Customer Experience Management,
- Client relationship Development,
- Customer Life Cycle Strategies,
- CRM & Omni Channel Management,
- Customer Care & Service Quality,
- Study and Feasibility Management,
- Retention & Loyalty Programs,
- Customer Insight & Satisfaction,
- Enterprises Feedback Management,
- Channel & Multichannel Management,
- Process Excellence,
- Contact Centres,
- Data Management,
- Social Media & Brand Management,
- Marketing & sales.
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Pricing for Ticket
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1. BASIC
- -
- Business Lunch
- Tea and snacks
- Cocktail Reception
2. PREMIUM
3. GOLD

Andrew Wilkins

Anton Telegin

Wayne Butterfield

Marcus Pequeno

Raymond Löhr

Hans Similon
- 1
- 2
- 3
Speakers
Map
Weather

15°C
Amsterdam, NL






