ICEM Summit 18th - 19th April 2018 Berlin, Germany

International Customer Experience Management Summit

Berlin, Germany

18th& 19thApril 2018

Event Schedule

1st Day: (18/04/2018)

Customer Experience | trends, challenges & future
Improving & Innovating your Customer Journey Mapping & Design Techniques
Omni-channel Strategy for Customer Service digitalisation.
Measure what, understand how – the CX complexity in fintech / digital omni-channel world.
Customer Experience Channels
The New Battleground for Marketing-led Growth

2nd Day: (19/04/2018)

Using CEX as a Differentiator in Market
Feedback makes us better!
Scaling Customer Centric culture with no excuses
Customer Research within the design process of Deutsche Telekom
Customer Experience Data Integration for 360-Degree View
Customer recovery: Experience of redeployment and people remote management.
Culture & Employee Engagement

About Event

ICEM Summit (International Customer Experience Management)

ICEM event overview

We are committed to deliver and sharing innovation. ICEM Summit Berlin will sit alongside the workshops for professionals from Contact Centre, Customer Experience & Customer
Interaction World which we divide into strategic & technical segments allowing delegates to listen to success stories as well as share their own during networking time - and all within
easy reach of innovative product demonstrations and expert suppliers from industry. Our focus is on the future, our conference is packed with case studies, insights and thought-leadership that illustrate innovation in action and inspire you to push your Career and business forward. We look forward to meeting you in Berlin!

Frequently asked questions

1. Who should attend ICEM Summit?

You should attend this annual opportunity if you are:

Chiefs, Directors, Heads, Leaders, Managers and Executives involves in:

  • Customer Experience Management,
  • Client relationship Development,
  • Customer Life Cycle Strategies,
  • CRM & Omni Channel Management,
  • Customer Care & Service Quality,
  • Study and Feasibility Management,
  • Retention & Loyalty Programs,
  • Customer Insight & Satisfaction,
  • Enterprises Feedback Management,
  • Channel & Multichannel Management,
  • Process Excellence,
  • Contact Centres,
  • Data Management,
  • Social Media & Brand Management,
  • Marketing & sales.
  • Employee engagement & workforce management.
  • Technology.
2. Where will the ICEM Summit take place?
3. How do I register for the event?
4. What would be the conference layout?
My company/organisation is interested in exhibiting at the ICEM Summit Berlin /or sponsoring the conference. Who should I contact?

Knowledge Partner

Gold Sponsor



Pricing for Ticket

  • Entry to conference
  • -
  • Business Lunch
  • Tea and snacks
  • Cocktail Reception
  • Entry to conference
  • One complimentary pass
  • Business Lunch
  • Tea and snacks
  • Cocktail Reception
  • Entry to conference
  • Accommodation at venue
  • Business Lunch
  • Tea and snacks
  • Cocktail Reception
Overall Participants
Case Studies
Companies Enrolled


Andrew Wilkins

Andrew Wilkins

CEO, BE Advisory Read More
Wayne Butterfield

Wayne Butterfield

Director of Cognitive Innovation & Automation, ISG Read More
Richard Bennett

Richard Bennett

Chief Technology Officer Customer Experience Expert Read More
Anton Telegin

Anton Telegin

Chief Executive Officer (CEO), Read More
Murat Hoke

Murat Hoke

Business Development, Customer Experience and Bancassurance Director, TEB Bank(BNP Paribas Group) Read More
Dr. Guido Beier

Dr. Guido Beier

Customer & Design Research, Deutsche Telekom AG Read More
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