ICEM Summit 18th - 19th April 2018 Berlin, Germany

International Customer Experience Management Summit

Berlin, Germany

18th& 19thApril 2018

Event Schedule

1st Day: (18/04/2018)

Customer Experience Design | thinking, models and trends
Customer journey mapping
Building User Experience teams
Digital Commerce | Age, trends, pro & cons
Customer Experience Channels 
Customer Experience Technology Trends to watch in 2018

2nd Day: (19/04/2018)

Customer Loyalty | New trends & insights
Customer Centricity
Process Excellence | New ways to improve.
Future of Social Media
Leadership in CX success | The X Factor

Pre-conference workshops: (17/04/2018)

Workshop  I - Advanced automation & Customer Journeys you can implement for your clients.
Workshop II - The ideal methodology for problem solving & design thinking, using imagination, creativity, critical & visual thinking
Worksop III - Discover how to digitally transform your retail stores to deliver experiences your customers will love.

About Event

ICEM Summit (International Customer Experience Management)

ICEM event overview

As competition intensifies, consumer behaviors change and new technologies transform the business landscape, it has never been more important for businesses to understand their customer & needs and be delivering an excellent customer experience. Customer experience is no longer just about fixing customer pain points but now requires the whole organization to align its resources, strategy and culture around the customer. In this conference, we will be exploring both the successes and the challenges faced by some of the leaders at the forefront of the customer centered revolution. We are committed to deliver and sharing innovation. ICEM Summit Berlin will sit alongside the business case studies, future trends and live examples for professionals from Customer Experience & Customer Interaction World which we divide into strategic & technical segments allowing delegates to listen to success stories as well as share their own during networking time - and all within easy reach of innovative product demonstrations and expert suppliers from the industry.

Frequently asked questions

1. Who should attend ICEM Summit?

You should attend this annual opportunity if you are:

Chiefs, Directors, Heads, Leaders, Managers and Executives involves in:

  • Customer Experience Management,
  • Client relationship Development,
  • Customer Life Cycle Strategies,
  • CRM & Omni Channel Management,
  • Customer Care & Service Quality,
  • Study and Feasibility Management,
  • Retention & Loyalty Programs,
  • Customer Insight & Satisfaction,
  • Enterprises Feedback Management,
  • Channel & Multichannel Management,
  • Process Excellence,
  • Contact Centres,
  • Data Management,
  • Social Media & Brand Management,
  • Marketing & sales.
  • Employee engagement & workforce management.
  • Technology.
2. Where will the ICEM Summit take place?
3. How do I register for the event?
4. What would be the conference layout?
5. My company/organization is interested in exhibiting at the GPRT Summit and/or sponsoring the conference. Who should I contact?

Sponsors & Exhibitors


Be the first to place your logo here!

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Pricing for Ticket

  • Entry to conference
  • -
  • Business Lunch
  • Tea and snacks
  • Cocktail Reception
  • Entry to conference
  • One complimentary pass
  • Business Lunch
  • Tea and snacks
  • Cocktail Reception
  • Entry to conference
  • Accommodation at venue
  • Business Lunch
  • Tea and snacks
  • Cocktail Reception
Overall Participants
Case Studies
Companies Enrolled


Barbara Cominelli

Barbara Cominelli

Director, Commercial Operations & Digital, Vodafone Read More
Andrew Wilkins

Andrew Wilkins

CEO, BE Advisory Read More
Attila Kezdody

Attila Kezdody

Head of CRM, MKB Bank Read More
Chris Brindley

Chris Brindley

Non Executive Director, The Rugby League Read More
Raymond Löhr

Raymond Löhr

Director Operations, Vodafone Read More
Puente Abilio

Puente Abilio

Head of Customer Service, Imagin Bank (Caixabank) Read More
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